Policies

  • 1. About Us

    CGKNIT
    51 SPARROW ROAD YEOVIL BA214BX
    CGKNIT0@GMAIL.COM
    07835983753

    2. Eligibility

    You must be at least 18 years old or have permission from a parent or guardian to place an order on our website.

    3. Products

    We sell knitwear products including handmade tops and shorts

    We make every effort to ensure:

    • Product descriptions are accurate

    • Colours are displayed as accurately as possible

    However, colours may vary slightly depending on device screens.

    Due to the handmade nature of our knitwear products, slight variations in size, colour, texture, and finish may occur. Minor imperfections are inherent characteristics of handcrafted items and should not be considered defects.

    All products are subject to availability.

    4. Orders

    When you place an order:

    1. You will receive an order confirmation email.

    2. This does not mean your order has been accepted.

    3. A contract is formed only when we dispatch your goods.

    We reserve the right to:

    • Refuse or cancel an order

    • Limit quantities

    • Cancel orders where pricing errors have occurred

    If payment has already been taken, you will receive a full refund.

    5. Prices and Payment

    All prices are listed in GBP (£) unless stated otherwise.

    Payment is processed securely via:

    • Stripe

    • PayPal

    We do not store full payment card details.

    We reserve the right to change prices at any time, but changes will not affect confirmed orders.

    6. Delivery

    We aim to dispatch orders within 10 working days. However, as many of our items are made to order, lead times may vary depending on demand and production schedules.

    Any updated or extended lead times will be clearly communicated on our website and/or FAQ page at the time of ordering.

    Delivery timeframes provided are estimates only and are not guaranteed.

    We are not responsible for delays caused by:

    • Postal services

    • Customs processes

    • Incorrect delivery details provided by you

    Risk passes to you upon delivery.

    7. Returns and Right to Cancel

    Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

    You must notify us within this period if you wish to cancel.

    You then have a further 14 days to return the goods.

    To be eligible for a refund:

    • Items must be unused

    • In original condition

    Refunds will be processed within 14 days of receiving returned goods.

    You are responsible for return postage costs unless the item is faulty.

    Certain items may be exempt from cancellation rights if clearly personalised or custom-made.

    8. Faulty or Damaged Goods

    Under the Consumer Rights Act 2015, goods must be:

    • As described

    • Of satisfactory quality

    • Fit for purpose

    If your item is faulty, please contact us within 30 days for a repair, replacement, or refund.

    9. Intellectual Property

    All content on this website, including:

    • Images

    • Product designs

    • Logos

    • Text

    • Branding

    is owned by or licensed to CGKNIT

    You may not reproduce, distribute, or exploit any content without written permission.

    10. Acceptable Use

    You agree not to:

    • Use the website unlawfully

    • Attempt to hack or disrupt the website

    • Upload malicious software

    • Misuse customer accounts

    We reserve the right to suspend access if misuse occurs.

    11. Limitation of Liability

    Nothing in these Terms excludes liability for:

    • Death or personal injury caused by negligence

    • Fraud or fraudulent misrepresentation

    • Any rights you have under UK consumer law

    To the fullest extent permitted by law, we shall not be liable for:

    • Indirect or consequential losses

    • Loss of profits

    • Loss of business

    12. Privacy

    Your use of our website is also governed by our Privacy Policy.

    13. Governing Law

    These Terms are governed by the laws of England and Wales.

    Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    14. Changes to These Terms

    We reserve the right to update these Terms at any time.
    Changes will be posted on this page with a revised date.

  • UPDATED 03/03/2026

    1 Introduction

    CGKNIT is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit CGKNIT.CO.UK, purchase our knitwear products, or interact with us.

    If you have any questions about this policy, please contact us using the details provided below.

    2 Information We Collect

    We may collect and process the following data:

    Personal Information You Provide

    • Full name

    • Billing and shipping address

    • Email address

    • Telephone number

    • Order history

    • Communications sent via contact forms or email

    • Newsletter subscription preferences

    Payment Information

    Payments are processed securely via:

    • Stripe

    • PayPal

    We do not store full card details on our servers.

    Automatically Collected Information

    • IP address

    • Browser type and version

    • Device information

    • Pages visited and time spent

    • Referral source

    This data is collected via cookies and analytics tools such as:

    • Google Analytics

    • Meta Platforms advertising tools (Facebook/Instagram)

    3. How We Use Your Information

    We use your information to:

    • Process and fulfil orders

    • Manage your account

    • Deliver purchased knitwear products

    • Respond to enquiries

    • Send order confirmations and updates

    • Provide customer support

    • Send marketing emails (if you opt in)

    • Improve website functionality and performance

    • Prevent fraud and enhance security

    4. Legal Basis for Processing (UK GDPR)

    Under UK GDPR, we rely on the following lawful bases:

    • Contractual necessity – to process and deliver your orders

    • Legal obligation – to comply with tax and accounting laws

    • Legitimate interests – to improve our website and prevent fraud

    • Consent – for marketing communications and non-essential cookies

    You may withdraw consent at any time.

    5. Cookies and Tracking Technologies

    We use cookies to:

    • Enable website functionality

    • Analyse traffic and performance

    • Deliver personalised advertising

    You can manage cookie preferences through your browser settings.
    Non-essential cookies require your consent.

    (You should also have a separate Cookie Policy and cookie consent banner.)

    6. Sharing Your Information

    We may share your data with:

    • Payment processors (Stripe, PayPal)

    • Shipping providers and couriers

    • IT and website hosting providers

    • Marketing and analytics providers

    All third parties are required to respect the security of your personal data and treat it in accordance with the law.

    We do not sell your personal data.

    7. International Data Transfers

    Some of our third-party providers may process data outside the UK.
    Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.

    8. Data Retention

    We retain personal data only as long as necessary to:

    • Fulfil the purposes we collected it for

    • Satisfy legal, accounting, or tax requirements

    Order data may be retained for up to 6 years for tax compliance.

    9. Your Data Protection Rights

    Under UK GDPR, you have the right to:

    • Access your personal data

    • Request correction of inaccurate data

    • Request erasure (“right to be forgotten”)

    • Restrict processing

    • Object to processing

    • Request data portability

    • Lodge a complaint with the UK supervisory authority:
      Information Commissioner's Office

    10. Children’s Privacy

    Our website is not specifically directed at children.
    If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

    Parents or guardians may contact us to request removal of a child’s data.

    11. Data Security

    We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time.
    Any changes will be posted on this page with an updated revision date.

    13. Contact Us

    CGKNIT
    51 SPARROW ROAD, YEOVIL, BA214BX
    CGKNIT0@GMAIL.COM
    07835983753

  • This Cookie Policy explains how CGKNIT uses cookies and similar technologies on CGKNIT.CO.UK

    By continuing to browse or use our website, you agree to our use of cookies in accordance with this policy, subject to your cookie preferences.

    1. What Are Cookies?

    Cookies are small text files placed on your device when you visit a website. They help the website function properly, improve user experience, and provide information to the website owner.

    Cookies may be:

    • Session cookies (deleted when you close your browser)

    • Persistent cookies (remain on your device until deleted or expired)

    2. Types of Cookies We Use

    Strictly Necessary Cookies

    These cookies are essential for the operation of our website. They enable core functionality such as:

    • Secure checkout

    • Shopping basket functionality

    • Account login

    • Fraud prevention

    These cookies do not require your consent.

    Performance & Analytics Cookies

    These cookies help us understand how visitors use our website so we can improve it.

    We use services such as:

    • Google Analytics

    These cookies collect information such as:

    • Pages visited

    • Time spent on site

    • Device type

    • General geographic location (non-precise)

    This information is anonymised where possible.

    These cookies are only placed with your consent.

    Marketing & Advertising Cookies

    We may use advertising technologies provided by:

    • Meta Platforms (Facebook & Instagram advertising)

    These cookies may:

    • Track your browsing behaviour

    • Show relevant adverts

    • Measure ad effectiveness

    These cookies are only used if you give consent.

    3. Managing Your Cookie Preferences

    When you first visit our website, you will be asked to consent to non-essential cookies via our cookie banner.

    You can:

    • Accept all cookies

    • Reject non-essential cookies

    • Adjust your preferences at any time

    You may also control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

    4. Third-Party Cookies

    Some cookies are placed by third-party providers (such as analytics and advertising partners). These third parties may process your data outside the UK.

    Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

    5. Changes to This Cookie Policy

    We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

    6. Contact Us

    If you have any questions about our use of cookies, please contact:

    CGKNIT
    CGKNIT0@GMAIL.COM